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Support Services - Silver Package


Product Description

Agiline holds years of experience exclusively in Microsoft SharePoint Technology, and possesses the required expertise and skills to handle the maintenance and support of even the most complex SharePoint environments. We at Agiline offer comprehensive SharePoint Support Services in varied packages to meet the varied needs of clients. Our packages address each and every aspect of maintenance and support of SharePoint Server 2007, 2010 and 2013 environments. The holistic SharePoint Support Service Packages offered by us include:

  • Administrative Tasks
  • Search Scoping and Optimization
  • Level 2 and Level 3 User Support
  • SharePoint Server Farm Support
  • Taxonomy and Governance
  • Security
  • User Profile Management
  • Workflow Development and Troubleshooting
  • Back-Up/Recovery
  • Site Maintenance
  • Database Maintenance
  • Custom Support Packages

The "Support" web part is a unique web part developed by Agiline, which acts as a single platform for tickets and support services provided by Agiline to its esteemed clients. This web part includes various handy features like creating service requests, managing tickets, responding to tickets and administration tasks, monitoring of tickets lead time and many more.

Agiline’s technicians will be available online to resolve the service tickets, resolving them very quickly, as per the agreed response time in the signed support contract.

Site Management

  • Assist site administrators
  • Manage site hierarchies
  • Create new libraries and lists
  • Manage site permissions
  • Change the look and feel
  • Upload new site templates
  • Create and change workflow
  • Troubleshooting user issues

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